Returns, Refunds and Exchanges Policy

Your FTSS must be in its original condition to be returned, unless there is a manufacturer defect in which case it will be replaced at no charge to you, we will pay shipping and handling both ways in the unlikely event this should occur. For any other reason, you must return the item within 30 days of your purchase.

1. Please email to request a refund, and your reason why.
2. Mail your returned item to:
Solutions De Innovation LLC
P.O. Box 3801
Plymouth Ma. 02361
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been altered will not be accepted for return or exchange.

Restocking Fee

Other than manufacture defect, all returns are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.